Applying Quality Improvement Skills

The aim of this training programme is to introduce and apply the key elements of Systematic Problem Solving, Continuous Improvement, Data Structuring and Data Analysis which pertain in Manufacturing.

It is therefore particularly relevant to all Team Leaders, Team Members and Quality Control Inspectors involved in any aspect of manufacturing who may have little formal training in the application of Problem Solving Techniques, Data Structuring, Data Analysis and Process Improvement Initiatives.

This programme is particularly useful as an introduction to Third Level Quality Assurance Programmes and Six Sigma Initiatives.

Programme Objectives

On completion of this programme the participants will be able to;

  • Adopt a systematic approach in identifying and eliminating problem root causes
  • Use this systematic approach to effect process improvements
  • Apply a variety of problem solving tools to identify and analyse problems arising
  • Structure and interpret collected data for Quality Control / Quality Assurance purpose
  • Present information in a manner which facilitates in the identification of problem root causes

Module 1: Collecting and Structuring Information

  • Identifying Problems and Improvement Opportunities
  • Adopting a stepwise approach to Problem Solving
  • Collecting and structuring information
  • Using Check Sheets and Flowcharts effectively
  • Structuring Data for Variables and Attributes
  • Case Study; Company Application. Assignment (Optional)

Module 2: Process Improvement and Problem Solving Techniques

  • Introduction to Pareto Analysis
  • Cause & Effect Analysis
  • Using teams to solve problems
  • Identifying opportunities to apply the learning
  • Case Study
  • Assignment (Optional)

Module 3: The Normal Distribution and the Analysis of Sample Data

  • Considerations regarding Variable and Attribute Data
  • Introduction to the Normal Distribution
  • Using the properties of the Normal Distribution to analyse sample data
  • Applications within the Company
  • Case Study
  • Assignment (Optional)

Training/Support Format

The course is delivered through very interactive workshops using exercises and case studies over two full days or four half-days, typically one week apart. The trainer is available between workshops to answer any questions participants may have concerning the course material.

A certificate of completion will be provided by Metrology Systems and Services Ltd., for all participants who successfully complete the programme.

To verify the understanding of the course content by the participants on completion of the training, a written assessment will be prepared by the Trainer on request.